Terms & Conditions

Purchase Products Terms & Conditions and Refund Policy

Refunds are ONLY given if your product is faulty, or damaged.

If your product is not working on arrival, damaged in transit or you have been given the wrong product, please contact TENSPainRelief.com.au immediately. The products in question must be returned to us within 14 days of purchase to obtain a refund.

We do not give refunds simply because you have changed your mind. In some cases we can upgrade your TENS machine to a more suitable one, if your TENS is in perfect condition and returned within 14 days. In this situation the original purchase price will be credited minus costs such as postage costs, electrodes (if used), and restocking fee of $25.

If you are asked to return your products, you will need the following information, most of which will be on your invoice / receipt of order before we can accept a return:

You will need to package and address the product for return. Please address the product to :-

TENS Pain Relief
Lvl 1, 2/13 Dale St
Brookvale, NSW, 2100

We will test all products returned within 7 working days of receipt. Some products may need to be returned to the manufacturer for testing, and therefore may take longer.

If you return a product because it was not working on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you. You may be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.

If we (or the manufacturer) determine that the product is defective, we will either replace the item or issue a credit for the original purchase price of the product and associated freight costs.

If you receive a product that is damaged in transit from us to you, you should:

If you receive a product that is different to the one you ordered, please contact TENSPainRelief.com.au immediately and we will provide instructions about how to return the incorrect item(s).

If we find that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), TENSPainRelief.com.au may accept the product back in exchange for another product as long as it is unopened, in a resalable condition and the item is return within 14 days of receipt. The customer will be required to pay the additional shipping costs and any cost difference between the returned and new items. TENSPainRelief.com.au reserves the right to charge a restocking fee of $25.

HIRE Products Terms & Conditions, Refund Policy, Precautions & Contra-indications

Hire Cancellation & Refund Policy

Precautions and Contra-indications

Additional Precautions for TSE machines

TSE machines are much stronger than TENS machines therefore the TSE electrodes must not be placed directly over, or between any metallic implants.

 

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'It was great for back pain during pregnancy as well as for the birth itself.'